Online Customer Returns Solution Provider

 

With approximately 800 Amazon sellers and other online retailers using Back-Track as their customer returns processing center, Back-Track is the leading solution for recovering lost profits from online customer returns and liquidations.  Back-Track is also a leading solution for special services such as relabeling, reboxing, rebuilding and repairing.  Centrally located in Lincoln, NE for quick and low-cost shipping across the entire country.

Our specialty is “Automation” and “Recovery” so you can focus on growing your business.

Zero cost to get started! To make it easy, we’ve broken our service offering into 5 primary groups:

  1. Customer Returns Inspection
  2. Customer Returns reCOVERY
  3. Special Services
  4. Storage
  5. Liquidation



Level of Inspection

Item Grading

Priority Speed

Save for Parts

LPN Label Tracking

Customer Info Details

Shipping Label Tracking IN


Storage Fees

(more details later)



Need Credit Card on File for Invoicing





Inspection Fees

(Per Item)

Small
(1 piece, under 6" size and under 0.5 lbs)

Regular

Oversized
(over 30", or 30lbs, or more than 10 pieces)

Add Photos

(shipping label + LPN + item)

Add Video


New

Liquidation

0

No Inspection

Grade = NEW

Low Priority

(1-12 working days)








$0.00


$0.00


$0.00




Returns
Simple

1

No Inspection

No Grade

Low Priority

(1-12 working days)










$0.00


$0.00


$0.00





Returns

Group

2

Group Inspection

Group Grading

ABCD

Medium Priority

(1-6 working days)


Yes, for Holding Parts or "A" Items

Yes, if Holding Parts or "A" Items



$1.00

$2.50

$5.00

$1.00

Returns

Detailed

3

Detailed Inspection

1 ticket = 1 item

ABCD

Highest Priority

(1-2 working days)







$3.00

$4.00

$6.00

$1.00

$2.50

Returns

Electronics

4

Electronics Testing

1 ticket = 1 item

ABCD

High Priority

(1-4 working days)




$5.00

$12.50

$25.00

$1.00

$2.50

Customer Returns Inspection

The inspection process begins the moment the box comes in our doors.  Our receiving department scans all incoming tracking numbers to confirm and document receipt.  Video cameras record our incoming and outgoing dock doors 24/7 as backup documentation.  The box is then routed down specific conveyors to the inspection teams based on the degree of inspection or difficulty.

Your customer returns inspection needs will vary depending on the cost, complexity, quantity and source.  We’ve designed many inspection options to satisfy this wide variety of needs.  Let’s go through them.

Zero Inspection

If profit reCOVERY is your focus and the product cost is low, selecting zero inspection may be your best bet.  Less labor equals less costs before reCOVERY.

We have 2 services with zero inspection.

0 – Liquidations: This is for brand new products that are still sealed.  Of course, they don’t require any inspection.

1 – Returns Simple: This is for customer returns that will be received and counted then quickly moved to the reCOVERY team for reSELL.  Because there is no inspection, there is no condition grade provided and inventory levels are counted as 1 single SKU in our system.  These items will most likely reSELL in our local retail liquidation store in a BIN type fashion.  However, we allow the reSELL team the option to choose the best reSELL option for each item.

Group Inspection

2 – Returns Group: This is the most common inspection choice.  If you’ve been with Back-Track for a long time and were in the reCOVER Green or reCOVER PURPLE program, this is the same level of inspection and the inspection group we moved your account during the transition to more services.

The items are grouped and inspected by Back-Track’s inspection team.  They search for damage, missing parts and signs of use.  There are 4 grade choices possible (A,B,C,D) and the item will be classified into one of these 4 grades.

Inventory tracking in the Back-Track dashboard is 1 ticket = many quantity for the same SKU with the same grade.  For example if we have 12 units of SKU ABC-123, there will be 1 ticket in our system with quantity 12 showing.  As we receive more, the quantity will increase.  As we reSELL, the quantity will decrease.

Detailed Return Inspection

3 – Returns Detailed: This inspection option is best suited for customer direct returns to Back-Track where you require additional information about the return package and the item.  Additional details are gathered such as the tracking number, the LPN barcode and the customer’s name on the label.

With this level of detail, there will be 1 ticket = 1 item in the Back-Track online dashboard.  This helps keep the details organized by customer or by item so you can take appropriate action such as refunding or verifying the item said to be returned matches the item we received.

HIGHEST PRIORITY – the 3 – Returns Detailed inspection level is also the highest priority for receiving and inspecting.  We understand that you have limited time before needing to refund the customer and therefore our receiving department will place these items on the highest priority conveyor for the quickest processing.  These items are also inspected by our most experienced team members with an eye for details.

Electronics Returns

4 – Returns Electronics: This inspection option is for electronic items that need to be powered on and tested.  We inspect a high number of electronic devices every day such as 12 volt car audio and video equipment.

For electronic testing there is 1 ticket = 1 item in the Back-Track dashboard to allow the inspection details to be assigned to each item.  Due to the wide variety of electronic items, the pricing for this service is subject to a quote and below prices are estimates.

Photos (Optional)

Seeing your item’s condition can be helpful if you’re located oceans away.  If you select the photo option, the inspection team will photograph 3 things.

  1. The shipping label with barcode and customer name or reference number if they are located on the shipping label.
  2. The LPN barcode label.  This is the Amazon FBA License Plate Number barcode for customer returns.  Amazon covers up your original barcode with the LPN barcode which is unique to each return.  Amazon can match the LPN to the customer who returned the item.
  3. The item and the item condition.  If there is damage, it will also be photographed.  Some items may receive multiple photos if they are large or complex. Some items may receive only one photo.

NOTE: The “Add Photos” option is only available for the “Grouped”, “Detailed” or “Electronics” inspection levels.

ALSO NOTE: If you’re looking to track customer details but wish to keep things efficient, selecting the “Group Inspection + Photos” is a low-cost solution to provide you (in photo format) with the customer’s name, the tracking# and the LPN for the returns without having to go the “Detailed Inspection” level.

Video (Optional)

The video option is similar to photos.  You will get a 30 second video of the item being inspected with the shipping label and LPN barcodes in the video also.  Video allows for you to see the item from multiple angles or to see the item in action.  Video is very popular for electronic inspections.

Storage Fees

Storage fees are ONLY CHARGED for items we are “Holding” for you.  If the items are in LIQUIDATION or reSELL, there is NO STORAGE FEES.  Yes, that’s right!

If we are holding spare parts, or “A” condition items for you to send back to FBA or to another customer, these will be assessed storage fees described in more details here.  Or if you ask us to hold every item waiting for your instructions, they will also have a storage fee.

Special projects will include storage fees AFTER the items have been processed.  See more details about storage fees here.

Need Credit Card on File

Only some services require having a credit card on file.  This allows for automated invoices due the large volume of transactions we process each day and each week.  Automation is key to keeping your costs down and your recovery levels up.

If we are holding items or doing detailed inspections, a credit card be required.  If we are doing zero inspections or all items go to reSELL, no credit card will be required.

Customer Returns reCOVERY Services

It’s our mission to reSELL your customer returns or liquidation items so that we owe you money back each month rather than you owe us.

“reCOVERY is our specialty!  It makes us different than all the rest.”

 



New Products

A Grade Items

B Grade Items

C Grade Items

D Grade Items

Send Items to Amazon

reLABEL Included

(BT2A)

Send Items to Customer

(BT2C)

Send Parts to Customer

(BT2C)


Storage Fees

(more details later)



Need Credit Card on File for Invoicing


New

Liquidation

L

Sell Online and in Liquidation Store








reSELL

All

A


Sell Online and in Liquidation Store

Sell Online and in Liquidation Store

Sell in Liquidation Store Only

Destroy






Save A Items

(reSELL B and C)

B


Hold for Seller

("Ready to Ship" Status)

Sell Online and in Liquidation Store

Sell in Liquidation Store Only 

Destroy

A Items Only

$2.50 per Item Regular

$5.00 per item Oversized

A Items Only

$5.00 per Item

$5.00 per Item 


Yes, for Holding Parts or "A" Items Only

Save All Items

(reSELL Nothing)

X


Hold for Seller

("Ready to Ship" Status)

Hold for Seller

("Ready to Ship" Status)

Hold for Seller

("Ready to Ship" Status)

Destroy

$2.50 per Item Regular

$5.00 per Item Oversized

$5.00 per Item

$5.00 per Item



All Items

 

We use a “Multi-Channel” approach for reCOVERY and reSELL.

  1. Our website (BuyBoxClub.com)
  2. Facebook
  3. Wish
  4. eBay
  5. Wholesale
  6. Our own physical retail location “Liquidation Warehouse”

Our reSELL program is extremely popular!  We currently have over 3,000 unique SKU’s up for reSELL.  

There are 4 reCOVERY service levels possible.  We call these “Business Rules”.

L – New Liquidation: This is for brand new products that have been sent to Back-Track for liquidation or reSELL.  We will list and attempt to sell these items across all channels we have available.

A – reSELL All: This is the “reSELL Blitz!” option where all items that we receive in will AUTOMATICALLY go to the reSELL team once inspected based on the inspection level you selected.

B – Save “A” Items: This is where we save “A” condition items for you to send back to FBA or to another customer and we AUTOMATICALLY send the B & C condition items to reSELL.

X – Save All Items: This is a service where we inspect the item and HOLD it for you to give us further instructions.  We can send back to your vendor, to another warehouse or back to FBA for examples.

Send Items to Amazon

If we’re holding A condition items, you have the ability to send them back to Amazon FBA.  We call this a “BT2A” in our system and have detailed instructions on how to do this in the support portal.  We process BT2A requests every day and have a detailed understanding of this process.

Send Items to Customer

If we’re holding A condition items, you can sell these items again across other channels such as FBM, your own website, eBay for examples. We call this a “BT2C” in our system and have detailed instructions on how to do this in the support portal.

Send Replacement Parts to Customer

This is a VERY POPULAR service for sellers with items that have many parts or parts that go missing or broken easily.  SAVE MONEY by not refunding the customer or sending them a FULL REPLACEMENT when you can send them only the part they require.  We also call this a “BT2C” in our system and have detailed instructions on how to do this in the support portal.

Special Services

Sometimes your items need to be reLABELED, reBOXED, reBUILT or rePAIRED.  We do this every day for Amazon sellers and can do them for you also.



Min Quantity


Storage Fees

(more details later)



Need Credit Card on File for Invoicing





Small
(1 piece, under 6" size and under 0.5 lbs)

Regular

Oversized
(over 30", or 30lbs, or more than 10 pieces)

Receive In and Ship Out

Shipping Costs


reLABEL

0

200



After Processing Complete




$2.50


$2.50


$5.00


Included

Extra

reBUILD

1

200




After Processing Complete




$2.50


$2.50


$5.00




Extra

reBOX

2

25


After Processing Complete


$2.50

$2.50

$5.00

rePAIR

3

1



After Processing Complete



$5.00 - $25.00

$10.00 - $35.00

$10.00 - $50.00

reCYCLE

4



$1.00 - $5.00

$1.00 - $5.00

$1.00 - $5.00

reLABEL Service

Our Amazon barcode reLABEL service is very popular.  A simple task but requires a lot of boxes moving in and out plus detailed coordination.

This is a batch process with a minimum batch size of 200 units.  If a smaller quantity is required, the prices may need to be adjusted for set up and training for the team.

When you do a removal order from Amazon, most times the boxes will come to Back-Track in many shipments of a few units at a time due to being spread across the Amazon FBA warehouse network.  Once the bulk of the quantity is received, our team will replace the old barcode label with a new barcode label and carton pack or palletize the units to ship back to FBA.  Once you send shipping labels (BT2A), they’re back out the door.

The price includes all incoming/receiving and outgoing shipping labor from Back-Track.  Of course, any shipping costs will be extra.

Storage fees are only assessed after the product is processed and waiting to ship out.  If shipping out is immediate, there is no storage fees while the product is waiting pre-processed or after it is out the door.

reBUILD Packages

The Back-Track reBUILD service is a custom project where we take incomplete packages and add item, remove items or combine items into a configuration based on your needs.

We do this often when Amazon decides your package has a dangerous part inside or maybe a quality control issue where a defective part needs to be removed and replaced with a better part.

Does your package include inserts that don’t follow Amazon’s terms of services and needs to be removed?  Back-Track does this often under our reBUILD service.

The price includes all incoming/receiving and outgoing shipping labor from Back-Track.  Of course, any shipping costs will be extra.

Storage fees are only assessed after the product is processed and waiting to ship out.  If shipping out is immediate, there is no storage fees while the product is waiting pre-processed or after it is out the door.

Amazon reBOX Service

The Back-Track reBOX service is where we reBOX your items from damaged packaging to new packaging.  Sometimes your items have insufficient padding inside and requires more, we do that too.

You will provide Back-Track with all the necessary boxes and materials required and once we receive them in, our team is on it.

The price includes all incoming/receiving and outgoing shipping labor from Back-Track.  Of course, any shipping costs will be extra.

Storage fees are only assessed after the product is processed and waiting to ship out.  Or if we are waiting for materials to arrive but already have pallets of product waiting to process.  If shipping out is immediate, there is no storage fees while the product is waiting pre-processed or after it is out the door.

rePAIR Services

Back-Track has a special trained team exclusively for testing and rePAIRING electronic items.  We reFURBISH items from customer returns, maybe it is defective, into a refurbished, complete package in a new box, ready to reSELL and ship to your next customer.

Because of the complexity of options, this service requires a special quote.  The prices listed is only a reference based on current projects we have performed for the past 4 years.

Product reCYCLE Service

The Back-Track reCYCLE service may include sending items to the reCYCLE centers or also donating to a local charity.

Because of the complexity of options, this service requires a special quote.  The prices listed is only a reference based on current projects we have performed for the past 4 years.

Storage Solutions

Sometimes your items need a place to rest for a while.  Our warehouse storage solutions are primarily designed to work in partnership with our other services offered.  We are not a primary 3PL service where product simply comes in and goes out.  We leave that service to the 3PL who are focused on that type of service.

We call storage “reSERVE” at Back-Track.  You’re basically reserving a shelf or pallet location for your items to rest.

 



Size


Special Projects



Items Holding for Seller



Spare Parts Holding for Seller



reSELL Items

(No Storage Fees)



Liquidation Items

(No Storage Fees)





Rate


Regular Shelf

24" x 24" x 48"

24" x 24" x 48"



After Processing Complete




$3.00 per Week


Large Shelf

24" x 24" x 69"

24" x 24" x 96"




After Processing Complete




$6.00 per Week



Pallet

40" x 48" x 60"

40" x 48" x 60"


After Processing Complete


$12.50 per Week

Storage Fees

Storage fees are ONLY CHARGED for items we are “Holding” for you.  If the items are in LIQUIDATION or reSELL, there is NO STORAGE FEES.  Yes, that’s right!

If we are holding spare parts, or “A” condition items for you to send back to FBA or to another customer, these will be assessed storage fees described in more details here.  Or if you ask us to hold every item waiting for your instructions, they will also have a storage fee.

Special projects will include storage fees AFTER the items have been processed.  See more details about storage fees here.