Customer Returns reCOVERY Services
It’s our mission to reSELL your customer returns or liquidation items so that we owe you money back each month rather than you owe us.
“reCOVERY is our specialty! It makes us different than all the rest.”
We use a “Multi-Channel” approach for reCOVERY and reSELL.
- Our website (BuyBoxClub.com)
- Wish
- eBay
- Wholesale
- Our own physical retail location “Liquidation Warehouse”
Our reSELL program is extremely popular! We currently have over 3,000 unique SKU’s up for reSELL.
There are 4 reCOVERY service levels possible. We call these “Business Rules”.
L – New Liquidation: This is for brand new products that have been sent to Back-Track for liquidation or reSELL. We will list and attempt to sell these items across all channels we have available.
A – reSELL All: This is the “reSELL Blitz!” option where all items that we receive in will AUTOMATICALLY go to the reSELL team once inspected based on the inspection level you selected.
B – Save “A” Items: This is where we save “A” condition items for you to send back to FBA or to another customer and we AUTOMATICALLY send the B & C condition items to reSELL.
X – Save All Items: This is a service where we inspect the item and HOLD it for you to give us further instructions. We can send back to your vendor, to another warehouse or back to FBA for examples.
Send Items to Amazon
If we’re holding A condition items, you have the ability to send them back to Amazon FBA. We call this a “BT2A” in our system and have detailed instructions on how to do this in the support portal. We process BT2A requests every day and have a detailed understanding of this process.
Send Items to Customer
If we’re holding A condition items, you can sell these items again across other channels such as FBM, your own website, eBay for examples. We call this a “BT2C” in our system and have detailed instructions on how to do this in the support portal.
Send Replacement Parts to Customer
This is a VERY POPULAR service for sellers with items that have many parts or parts that go missing or broken easily. SAVE MONEY by not refunding the customer or sending them a FULL REPLACEMENT when you can send them only the part they require. We also call this a “BT2C” in our system and have detailed instructions on how to do this in the support portal.
