About us

Mission to Save eCommerce

Saving eCommerce is an ambitious goal, I agree, but in my view a necessary one. Let me explain. Over the past 26 years in the eCommerce space, I’ve had the amazing opportunity to “Connect” and become friends with the entrepreneurial community of eCommerce sellers. Driven with a desire to create their own brand, build their business and feed their families.

eCommerce is a competitive landscape where efficiency, margin control and keeping the inventory flowing are critical to sustaining a long-term and healthy business. At $743 billion per year, customer returns have increasingly become the final frontier to recovering lost profits and surviving within this competitive environment.

Traditionally, recovery has been dominated by layers and layers of liquidation companies focused on velocity and less concerned on value recovery for the retailer. This is where Back-Track is different from all the rest and why we’re on a mission to “Save eCommerce.” Our priority is on optimizing the “Value” recovered first with a balance on velocity second.

Our proprietary approach to reSELLING your customer returns and liquidations offers a top-down approach where optimium recovery across multiple sales channels gives the ability to utilize AI and deep data pools to our advantage, directing your products to the highest recovery channels. We look forward to partnering with you on your profit recovery journey!!

Brandon Dupsky - CEO

Our mission

Our vision

Our mission

Our vision

Your Profit Recovery Partners

Brandon Dupsky

Co-Founder & CEO

Nestor Perez

Co-Founder & COO

Bob Marino

CBDO

Brian Molidor

VP Engineering

Matt Lovejoy

CFO

"Back-Track team are very professional and super active. They are always available whenever needed and responds in time. Their work is very professional and we are happy to move more business to them in the future" - Rupesh

"Customer service was amazing, will response quickly and helpful. We will cooperate with Brandon for long term business. Thank's Back-Track!" - Nancy

"As a 7 figure seller, we are always looking for ways to streamline our amazon business and returns were a right thorn in our side until we started using Brandon and his team at back-track, Brandon is very hands and you feel part of the family, I highly recommend them." - Matt

"Finding Brandon and Back-Track has been an amazing experience. They provide clear communication, quick and easy returns management and a great online dashboard to systemise everything. I'd highly recommend them for all your return and refurbishment needs." - Julie-Anne

Back-Track has been a lifesaver - I have a large Amazon business, and with that comes lots of returns...and lots of lost money if I don't salvage those returns. Unfortunately like most people I have no space to receive, inspect, and resell these items. That is where Back-Track comes in - Normally I would lose tons of money every month on just removal fees to essentially dispose of returns. With Back-Track, I cover all my removal fees and make money every month off returns. So happy! - Chris Lyell

Great value add to any seller, saving time, money and wastage Most e-commerce sellers know the frustration with returns, especially when selling on Amazon. Brandon and his team take away all of that and replace it in a really positive way. The Back-Track system is very clear and easy to use and allows flexibility – either getting prepared to send back to Amazon or to sell on other platforms. Thanks guys, great job! -Cameron Macqueen

“I do good business with Brandon at Back-Track for many years. He is very smart business man and even more a good friend.” – Ricky

"Brandon and the team at Back Track have been great to deal with. Before moving to Back Track I had tried many different return services and really struggled making it worthwhile often finding that it would be cheaper and easier to just have any returns destroyed. Now that I am with back-track my spare parts and replacement units are send out to customers in a timely manner, any A grade units get sent into Amazon FBA regularly and I get monthly payments in my account for the B,C and D grade units that are sold on ebay and other platforms. I highly recommend giving Back Track a go!" - Annika

"This is such a brilliant service to not only manage my returns but turn them into cash! I'm making money on my Amazon customer returns!" - Craig

"Back-Track came recommended by a large successful e-commerce seller who I know. Since being with them I have not looked back. The service is top notch and the speed to respond is second to none. An all encompassing extension to my e-commerce business and a partnership I can’t operate without." - Shaun

"Brandon and his team are always prompt, friendly and helpful. Living half a world away, Brandan and his team give me peace of mind that I have someone 'on the ground' who can help me out when needed. I am so glad that I found Brandon and Back-Track!" - Krystle, Australia

“I highly recommend Brandon and his team. They have done a great job helping me with my returns and are extremely responsive to any issues! Previously all my unfulfilled items on Amazon were lost revenue, but now I can get a substantial amount back. Very happy to have discovered the service!” – Peter

"Oh my goodness, your service is fantastic!!! Out of this world with detail - THANK YOU!" - Karen

“Back-Track service is good, no matter the price or other things, they can cope with it very well, recommend!” – Tiff

"Brandon from Back-Track is the best!!! Saves so many of my units from Amazons returns world!" - Monica

“We got great help from Back-Track. Flexible services meet our needs. Many problems solved by sincere communication with their staff.”- Angus

"These guys are fantastic! They are so responsive, efficient, and really care about their customers. I only wish they did fulfilment! Highly recommend." - Leanne

Back-Track helped us to reduce the financial and logistical burden of our Amazon and Walmart returns. They transformed a cost into an opportunity and allowed us to improve our customer returns experience. -Best Nico

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