Common Questions
To get started, please send a request on our get a quote page. We’d like to quickly review your items to confirm they’ll work well within our operations.
We have 2 warehouses centrally located in Lincoln, NE. Being central is great for processing customer returns with a short average shipping distance for the entire country. HUB1 Address is: 4725 N 56th St, Lincoln, NE 68504.
Absolutely! Sending replacement parts to your customers is a great service that Back-Track offers to help you reduce the need to refund in full or send a totally complete item to your customer.
Back-Track currently uses Skuvault to manage inventory in our multiple warehouses and provide clients with instant visibility to inventory quantities and conditions.
Note: We are still using the other system for tickets, BT2A, BT2C, reSELL reporting, Invoicing and other communications. We will continue to merge systems into 1 seamless system and operation.
It should take only a few minutes to get setup.
- Receive email invitation from SkuVault (and Back-Track). Check your spam folder if you don’t see it.
- Create your Free Account (login will take about 5 minutes to activate)
- “ACCEPT” Back-Track’s connection (very important)
With over 800 retailers using Back-Track, we accept a very wide range of products big and small, low cost to high cost. However, some products are not a great fit for our services and so we ask to review your items before accepting you into the Back-Track program.
All inbound shipping to Back-Track is the responsibility of the client. We receive 13 delivery trucks in and out of our facility daily, no appointment required for delivery.
Every box that comes into our facility is scanned and associated with a client. Our online dashboard will show you these “Dock Receipt Scans”. Next step is to our rapid check-in inspection stations.
We only inspect items that you have selected to be inspected based on your “Business Rules” selected at the account setup stage. Some items can go straight to reCOVERY without inspection. Inspection, helps us qualify the condition so to direct the item down the most optimum reCOVERY channel.
Assigning the correct condition grade is very important for the reCOVERY stage. We assign a grade based on the condition and completeness of the item.
Condition
NEW – 100% New
A Like New 100%
B Like New (open box)
C Major signs of use
D Does not work or damaged
X Not Inspected
Parts/Accessories
1 All parts included
2 Missing non-critical parts
3 Missing critical parts
X Not Inspected
An item given a B1 grade will have small signs of being opened with all parts and accessories included.
After inspection, we follow your chosen reCOVERY business rules. If your rules are to reSELL everything we recieve, the item will go directly to our reSELL team. If your business rules are to HOLD certain items based on condition, the item goes onto the shelf in HOLD status waiting for further instructions.
Absolutely! Once the item is graded, you can see the item grade in your online dashboard.
Yes, this is one of the more valuable benefits of using Back-Track. Fraud or mistakes can be 10% or more of returns. We call them “Exceptions”. When an exception occurs, we take additional photos to help you start a “Claim” with Amazon, Walmart or eBay to get your full funds back if you didn’t receive back the same item you shipped out.
reSELL is one of the most popular features for many of our clients! It is the ability to help you recover lost profits without any extra work on your part.
Some clients have 100% everything go to reSELL. Some clients pick-and-choose. Some have business rules if the item is in A, B or C condition, send to reSELL. It is your choice.
Once an item is selected for reSELL it will begin the journey to find a new home. We may place this item on our physical retail shelf or on a virtual online shelf. Our retail location is in Lincoln, Nebraska and called BuyBox Club. We also provide wholesale liquidation services for deep quantity, reSELLING to local retailers in larger quantity to help move things along.
Our goal is to provide a good balance between volume and sale price. The process is set up so it’s in our best interest to get as much as we can but also move the product. Same as your best interest so our goals are aligned!
We track all sales on a monthly basis on the 10th of the following month we pay you 50% of the “BEEF Proceeds” for your items. BEEF, what’s that you ask? Good question. It’s what we call the net profits that we generate by reSELLING your items.
BEEF = Net Sales – Marketplace Fees – Payment Fees – Shipping Fees – Local Tax
Net sales = sales revenue + local tax revenue + shipping revenue
Marketplace Fees = eBay fees (8-15%), Amazon fees (8-15%), Retail Fees (15%)
Payment Fees – Paypal or credit card fees of about 2.9%
Shipping Fees – actual shipping cost to ship the item(s)
Local Tax – 7.25% for Nebraska (only) sales tax. This is a pass-through as we collect it then take it back out so we can pay the tax-man.
On the 10th of the month, we will share reSELL results for the previous month and how much $ we owe you! We pay you with Paypal or ACH to a USA bank account.
Our mission is to provide Back-Track clients with the optimum reCOVERY possible, we call it a “Top-Down” approach. Using AI and a deep pool of market data our system will direct products to the most likely channel to bring the best return.
We use both online and offline channels. Online channels may include, Shopify, eBay, Amazon, Walmart, Wish, Facebook, TikTok, and Whatnot. Offline channels may include wholesale to BIN stores, discount retail stores, international, and to local SMB retailers.
Yes, to some extent. For example, if your primary channel is Amazon and you wish for us to not resell on Amazon, we can accommodate that request. We have many clients who enjoy having Back-Track reSELL on Amazon and there are many positive reasons to allow this.
However, if the request is too restrictive, storage fees may need to be added as the ability to resell is limited and can impact velocity.
On the 10th of each month, we run reSELL reports for all clients and credit the balance to your account. You’ll see the reSELL report in both detailed and summary fashion.
BEEF is the net proceeds we split with you 50/50. Your BEEF share can be sent to your paypal account or sent via ACH to a USA based bank account.
Yes, we are very familiar with the label requirements from Amazon and Walmart fulfillment centers. If you need your items relabeled, send them to Back-Track.
Yes, some customer returns come back with a common item missing. Send us spare parts from the factory and we can reBUILD your package back to original specs.
Absolutely! Sending replacement parts to your customers is a great service that Back-Track offers to help you reduce the need to refund in full or send a totally complete item to your customer.
Yes, we do this often. Send new boxes to Back-Track and we can reBOX your items back to new.
Note: We have a large box manufacturing company next to our HUB1 warehouse that can offer custom boxes in low quantity.
Yes, we do this daily. We call it BT2C (Back-Track 2 Customer). This is one benefit for using Back-Track that very few others offer. We can hold replacement parts from your customer returns and if a future customer needs the part, we can send only the part required rather than you needing to send the customer a completely new item.
To keep setup costs to a minimum, we like to do special project requests in batches of 200 or more. In some cases, we can adjust this minimum.
Yes, we have 1 processing line dedicated to inspecting and repairing higher-end electronics. This service requires additional technical skills and tasks so will have a special quote required based on the item and volumes.
The final frontier in eCommerce.
Back-Track is leading the charge to fix this problem.
It’s been ignored too long and now a $761 Billion problem in the USA.
- $218 Billion in customer returns per year from online sales (NRF)
- $23.2 Billion in fraudulent returns per year (NRF)
- $126 Billion in customer returns on Amazon marketplace (estimated)
- Growing 21% per year!!
That’s $761 Billion that retailers “Lost” to their bottom line from customer returns.
The ECONOMIC IMPACT is nearly $1 TRILLION per year after adding logistics and disposal costs.
The impact on the environment is also very troubling.
- 5 billion pounds of customer returns are sent to the landfill each year
- 15 million metric tons of carbon dioxide emissions from customer returns transportation
Serious efforts need to happen to fight this trend and damage to our environment. Back-Track is singlehandedly focused on this mission.
60% of Amazon GMV in the USA comes from “Third Party Sellers” (3PS). 40% of the 3PS on Amazon are international and live/operate their business from another country.
- They do not have a warehouse or location to ship their online customer returns from Amazon FBA to.
- Amazon does not ship returns back across international borders
- Most choose the “Destroy” option on Amazon because of limited options.
- 3rd Party Logistics Companies (3PLs) are focused on forward logistics and not reverse logistics.
Most customer returns still have 40-80% of their value.
Back-Track is focused on reCOVERING this value for online retailers and to help reduce the carbon impact on our environment.
With approximately 800 Amazon sellers and other online retailers using Back-Track as their customer returns processing center, Back-Track is the leading solution for recovering lost profits from online customer returns and liquidations. Back-Track is also a leading solution for special services such as relabeling, reboxing, rebuilding and repairing. Centrally located in Lincoln, NE for quick and low-cost shipping across the entire country.
Knowing what is getting returned and why is the first step in reducing online customer returns.
Back-Track has developed a customer returns inspection process like no other. Focused on gathering details while also being efficient. With a large portion of online retailers living in other countries, they have no access to see or learn from their customer returns. Back-Track provides that opportunity with photos, grading process and a way to document returns at a level not offered by anyone else in the industry. This allows retailers to fix quality control issues and constantly improve the quality of their products.
reCOVERY is a massive challenge. It requires a focused effort and scalable solution capable of operating within a range of unlimited variations.
Every customer returned product is “Unique” based on condition, what’s included or missing. From a logistics perspective this is a nightmare to manage with scale and efficiency. Back-Track is building the solution to this problem with controlled “Business Rules” that help departmentalize the unlimited variations into buckets of opportunity where policies can be applied, and solutions can be executed.
Back-Track reSELLS online customer returns and liquidation items across multiple marketplaces. We also have our own 9,000 square foot Liquidation Super Center retail store. We reSELL customer returns at BuyBoxClub.com, eBay, Amazon, Wish, Facebook, and Shopify with an emphasis on “Local” when possible.
Leading the profit recovery revolution for customer returns and liquidations!
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