reNEW Your Amazon Customer Returns
Back-Track is the first "Value Recovery" company focused on reNEWing Amazon FBA customer returns for online sellers offering a full-service reBOX to rePAIR solution that's easy and quick!
Giving online sellers that competitive advantage they desire with higher profits, happier customers and a stronger brand.
Customer Returns are Killing Your Profits
Our mission is to help online sellers recover lost value in their customer returns with an EASY and AUTOMATED way.
- About 80% of customer returns are not defective.
- 40-60% of customer returns are no fault of the seller.
- Online retailers are not setup or specialized in managing or recovering value from customer returns.
- Back-Track is here to help!
How it Works
- Ship your Amazon, eBay or website customer returns to Back-Track.
- Our techs inspect and test the package to determine the level of service needed.
- We reBOX, reNEW, reBUILD or rePAIR your package depending on the need.
- We ship your reNEW'd product back to Amazon FBA, your warehouse or your customer.
You see all activity on our secure online portal. See photos, videos, tech reports and communicate directly with our techs about any item anytime.
Ready to find out more?
Drop us a line today for a free quote!
Pricing and Services
There is NO COST to get started! We bill you after the service is provided and invoice each week.
Our techs inspect your package and determine the service needed for each item. Based on the need, the tech will reBOX to rePAIR the package to a refurbished or reNEW'd condition for you to sell once again.
Costs depend on the level of service needed and the type of product being serviced. Easy products cost less, complex products cost more. The higher volume of products you send us, the lower the cost for you.
The following table gives you a good idea of services and cost ranges.
Service:
Receive
Inspect
Test Functions
Clean Unit
Rebox
Replace Accessories
Repair Defective
Photos and Video of Service
Pack/Ship to Amazon FBA
(shipping cost extra)
Pack/Ship to Customer
(shipping cost extra)
reBOX
$2-5
per unit
reNEW
$10-25
per unit
reBUILD
$15-30
per unit
rePAIR
$20-60
per unit
rePAIR-C
$40-60
per unit
Ready to find out more?
Drop us a line today for a free quote!
Shipping Customer Return Products to Back-Track
- After your account is setup, you'll be given a special shipping address for your products only.
- You can begin shipping your customer returns from Amazon, eBay, your warehouse or directly from the customer to this special address anytime.
- You provide us an ASN (Advanced Shipment Notice) of the shipment and tracking number using our online portal.
- That's it. Now it's our turn to do our magic!
Why Choose Back-Track?
Back-Track understands the URGENT NEED for value recovery and is one of the first companies to focus on solving this problem for online sellers. Back-Track co-founders (Brandon & Nestor) have a long history (over 21 years each) of online selling and electronics repair respectfully. This is in our DNA and we love what we do! You want people handling your product as if it was their own product.
Team Back-Track has spent over a year fine-tuning, building special technology and developing a smooth process designed specifically for online sellers, Amazon customer returns and eBay returns.
Back-Track is located in Lincoln, Nebraska grounded with the traditional Midwestern values you always hear about. Our central location also allows for quick and lowest average cost shipping to and from Amazon FBA warehouses.
No more shipping customer returns back to the factory in China. No more long delays. No more customs fees or expensive freight bills.
To learn more about Team Back-Track, go here.
Ready to find out more?
Drop us a line today for a free quote!
Shipping Back to Amazon FBA
- Once your product is refurbished by Back-Track, it's "Ready to Ship".
- Simply create inbound shipments using the Amazon Seller Central system with Back-Track as your shipping point.
- Send Back-Track product FNSKU labels and UPS shipping labels.
- We prepare your shipment affixing the new FNSKU label and packing the product as instructed by Amazon. Out the door it goes.
- You'll get confirmation the shipment is complete and photos showing exact items being shipped out.
Back-Track Online Portal
We're LASER FOCUSED on offering online sellers a simple and easy way to track each item sent for processing. Because there are a lot of moving pieces and parts, this can be challenging. We've designed a secure online portal where you communicate with Back-Track techs and can watch progress on every item being processed. You'll see photos and video of our progress and shipments.
We track serial numbers on every unit if your item has a serial number. This is important to track and verify future returns and if the customer "swapped out the unit" before returning it for a refund. Yes, this happens sometimes and our serial number tracking tells us exactly when it happens.
To learn more details about our customer return online portal, go here.