Our Goal Is To Help Sellers reCOVER $1 BILLION
(( click here to see how we're doing ))
Living half a world away, Brandan and his team give me peace of mind
"Brandon and his team are always prompt, friendly and helpful. Living half a world away, Brandan and his team give me peace of mind that I have someone…
These Guys are Fantastic!
"These guys are fantastic! They are so responsive, efficient, and really care about their customers. I only wish they did fulfilment! Highly recommend." …
I’m Making Money on my Customer Returns!
"This is such a brilliant service to not only manage my returns but turn them into cash! I'm making money on my Amazon customer returns!" - Chris
Must-Have Extension to any e-Commerce Business
"Back-Track came recommended by a large successful e-commerce seller who I know. Since being with them I have not looked back. The service is top notch…
Out of this world with detail – THANK YOU!
"Oh my goodness, your service is fantastic!!! Out of this world with detail - THANK YOU!" - Karen
I had tried many different return services and really struggled
Before moving to Back Track I had tried many different return services and really struggled making it worthwhile often finding that it would be cheaper…
Saved My Returns from Amazon!
Brandon from Back-Track is the best!!! Saves so many of my units from Amazons returns world!
Great Customer Service!
"As a 7 figure seller, we are always looking for ways to streamline our amazon business and returns were a right thorn in our side until we started using…
Great Value Add to Any Seller Saving Time Money and Wastage
"Great value add to any seller, saving time, money and wastage. Most e-commerce sellers know the frustration with returns, especially when selling on…
Great Service and System for Returns
"Finding Brandon and Back-Track has been an amazing experience. They provide clear communication, quick and easy returns management and a great online…
Back-Track Team is Very Professional
"Back-Track team are very professional and super active. They are always available whenever needed and responds in time. Their work is very professional…
Customer Service was Amazing
"Customer service was amazing, will response quickly and helpful. We will cooperate with Brandon for long term business. Thank's Back-Track!" - Nancy
Sincere Communication
“We got great help from Back-Track. Flexible services meet our needs. Many problems solved by sincere communication with their staff.”- Angus
I Do Good Business
“I do good business with Brandon at Back-Track for many years. He is very smart business man and even more a good friend.” – Ricky
Very Happy to Discover the Service!
“I highly recommend Brandon and his team. They have done a great job helping me with my returns and are extremely responsive to any issues! Previously…
Service is Good
“Back-Track service is good, no matter the price or other things, they can cope with it very well, recommend!” – Tiff
$
0
-Billion Per Year
Online Customer Returns in USA
$
0
-Billion Per Year
Customer Returns for Amazon
$
0
-Billion Per Year
Customer Returns for Amazon 3PS
These numbers are growing 21% per year!
That's a lot of 000's lost from your bottom line profits...
The Battle for Online Retailers is Real:
- 3PL’s are not experts in customer return recovery like Back-Track
- Most customer returns still have 40-80% of their value
- Many Amazon sellers have no option but to “Destroy” their customer returns
- Amazon does not ship customer returns across international borders
- It’s too costly to ship back to the factory
- Amazon will resell your customer returns on your same listing, undercutting your price or tarnishing your brand
- Every hour you “spend” working on your customer returns, is 1 hour less you “invest” in growing your business
Good News...We Have Your Solution!
23 Years eCommerce + 16 Years Repair Experience @ Your Service
Call us your "Profit Partners!"
Join Our $1 Billion reCOVERY Revolution
$2 Million So Far
We've Helped Sellers reCOVER $2 Million...So Far!!
Even MORE Shocking News (Estimates)
What we do for you
Services
reLABEL
reLABEL your Amazon FNSKU barcode for FBA
reBOX
Does your item need a new box? 80% of Amazon customer returns that we receive had a damaged box. Many…
reBUILD
Sometimes your Amazon customer return comes back with a missing part, or missing accessory. We can reBUILD…
rePAIR
rePAIR your Amazon online customer return electronics to reCOVER lost profits. We have the skills!
reCOVER
reCOVER your lost profits from your customer returns. 100% turnkey, plug-n-play as they say.
reFURBISH
reFURBISH your Amazon online customer returns to recover your lost profits. NO COST TO GET STARTED!
Liquidation
OOOOPS! You purchased too many and could use help freeing up your cash-flow. We get it! We got it!
Lets Get Started!
Give us a few details in 2 minutes or less and we’ll give you a quick quote….no charge!
Join the Club of Happy Back-Track Members!
Service is Good
“Back-Track service is good, no matter the price or other things, they can cope with it very well, recommend!” – Tiff
Very Happy to Discover the Service!
“I highly recommend Brandon and his team. They have done a great job helping me with my returns and are extremely responsive to any issues! Previously…
I Do Good Business
“I do good business with Brandon at Back-Track for many years. He is very smart business man and even more a good friend.” – Ricky
Sincere Communication
“We got great help from Back-Track. Flexible services meet our needs. Many problems solved by sincere communication with their staff.”- Angus
Customer Service was Amazing
"Customer service was amazing, will response quickly and helpful. We will cooperate with Brandon for long term business. Thank's Back-Track!" - Nancy
Back-Track Team is Very Professional
"Back-Track team are very professional and super active. They are always available whenever needed and responds in time. Their work is very professional…
Great Service and System for Returns
"Finding Brandon and Back-Track has been an amazing experience. They provide clear communication, quick and easy returns management and a great online…
Great Value Add to Any Seller Saving Time Money and Wastage
"Great value add to any seller, saving time, money and wastage. Most e-commerce sellers know the frustration with returns, especially when selling on…
Great Customer Service!
"As a 7 figure seller, we are always looking for ways to streamline our amazon business and returns were a right thorn in our side until we started using…
Saved My Returns from Amazon!
Brandon from Back-Track is the best!!! Saves so many of my units from Amazons returns world!
I had tried many different return services and really struggled
Before moving to Back Track I had tried many different return services and really struggled making it worthwhile often finding that it would be cheaper…
Out of this world with detail – THANK YOU!
"Oh my goodness, your service is fantastic!!! Out of this world with detail - THANK YOU!" - Karen
Must-Have Extension to any e-Commerce Business
"Back-Track came recommended by a large successful e-commerce seller who I know. Since being with them I have not looked back. The service is top notch…
I’m Making Money on my Customer Returns!
"This is such a brilliant service to not only manage my returns but turn them into cash! I'm making money on my Amazon customer returns!" - Chris
These Guys are Fantastic!
"These guys are fantastic! They are so responsive, efficient, and really care about their customers. I only wish they did fulfilment! Highly recommend." …
Living half a world away, Brandan and his team give me peace of mind
"Brandon and his team are always prompt, friendly and helpful. Living half a world away, Brandan and his team give me peace of mind that I have someone…
How it Works
- It’s FREE to begin and only takes 5 minutes to setup.
- Ship your customer returns or liquidation stock to Back-Track. Amazon FBA unfulfillable inventory can ship to us “Automatically”.
- Amazon
- eBay
- Walmart
- Website
- Customer Direct
- Your 3PL
- Our trained techs deeply inspect each package taking photos, grading the condition and counting accessories.
- You can see the photos, item grade and other tech notes in our secure, real-time online dashboard. It’s a one-of-a-kind!
- Depending on your wishes (business rules), we will:
- reBOX
- reNEW
- reLABEL
- reBUILD
- rePAIR
- For final resolution, we can:
- Ship back to FBA
- Ship to a new customer directly
- Save the parts to use in the future or ship to a customer
- reSELL the item in Back-Track’s retail network. 100% Turnkey!
Our Fans LOVE the Back-Track Dashboard. View photos, videos, tech reports and communicate directly with our techs about any item, anytime. It’s “Real Time” data at your fingertips with a DEEP VIEW into your customer returns.
- Give techs instructions
- Ask questions
- Send the item or part to a new customer
- Keep the product moving or watch us push it from start to reSELL
Why Back-Track is Your Best Choice
“Starting in 2018, we are the first of its kind! Focused on profit recovery for Amazon 3rd party sellers and other small to medium size eCommerce operations.”
Customer returns is a dirty business and takes a special type of operation to manage it well. Every item is a “One Off” item due to a variety of conditions and accessories possible. We specialize in measuring and managing the “One Off” business in a way that 3PL’s simply don’t have the structure or ability to do.
We’re your “Profit Partners”! Back-Track’s leadership team consists of Brandon Dupsky, an eCommerce pioneer with over 23 years experience in the eCommerce industry. Combined with Nestor Perez, an operations ninja with 15 years experience in operations and product recovery.
Receive Customer Returns from FBA
Receive Customer Returns from Customer
reLABEL
reBOX
reBUILD
rePAIR
Photos/Video Documentation
Online Dashboard
Send Back to FBA
Send to a New Customer
Send Replacement Parts to Customers
reSELL in Off Channels
Brandon & Nestor on
Your Profit reCOVERY Team!
Your secret weapon
Back-Track
3PL Warehouses
Amazon
Back-Track is located in Lincoln, Nebraska grounded with the traditional Midwestern values you always hear about. Our central location also allows for quick and lowest average cost shipping to and from Amazon FBA warehouses.
No more shipping customer returns back to the factory in China. No more long delays. No more “destroy” at Amazon FBA, watching your profits burn.
Executive Team
Brandon Dupsky
Co-Founder / CEO
- 23 Years reCommerce Experience - Alibaba eBusiness Man of the Year - As seen on the Entrepreneur TV Channel - UK - Largest Seller on eBay 2003 -…
view profile
Nestor Perez
Co-Founder / COO
- 16 years reCOVERY operations experience - Six Sigma trained - ISO 9001 trained - Electronics repair store owner for 10 years - Dance instructor -…
view profileLets Get Started!
Give us a few details in 2 minutes or less and we’ll give you a quick quote….no charge!
As Seen On
