Environmental Impact of Amazon Customer Returns and Competitive Sustainability Ways
Take Back-Track for example – a rapidly growing Ecommerce company whose unique business model is taking defective or customer returned products from sellers, refurbishing said products, and then helping sellers resell their products for a discount (as opposed to having Amazon resell them or throw them away). It’s a win-win because it means sellers still are able to salvage profits AND it helps reduce the unnecessary waste of discarding perfectly usable products.
$370,000 Dirty Amazon Customer Return Scam
Two men are arrested in Palma De Mallorca, Spain for scamming Amazon out of an estimated $370,000 by abusing their easy no questions asked customer return policy and one simple trick. How Did They Abuse Amazon’s Customer Return Policy? The two men James Gilbert Kwarteng (22 years old) and his partner only identified as Juan allegedly purchased expensive items from Amazon and then used their easy no questions asked “Customer Friendly” return process to initiate a return for the purchased item.  However, instead of returning the original item purchased they filled the box with dirt. The trick that helped James and Juan get away with this scam for multiple years was they would fill the box with the exact weight of dirt in the box as the original item.  Once Amazon received the return back and weighed it, the system would automatically approve the refund. Amazon customer return fraud box of dirt What Did They do with the Product? The next stage of the scam, James and Juan setup their online business to resell the newly acquired goods at a deep discount. This deeply discounted product hurts other legitimate Amazon sellers from being able to sell their products at a ...
Amazon Customer Return Reason Codes
Amazon has over 70 customer return reason codes to help Amazon customer service personnel determine who will pay the return shipping label cost for seller fulfilled orders.  This process is mostly automated and determined automatically during the return request process by the customer. If the return reason chosen is the customer fault, the customer will most likely pay the return shipping cost.  If the return reason code is Seller, the seller will most likely pay the return shipping cost. Over time, customers have learned if they select certain return reasons they will get a free return label even if the reason selected is not the actual reason they wish to return the item. This “Gaming” of Amazon’s automated customer return system has encouraged abuse of the system at the seller’s expense and why customer returns is one of the biggest complaints for Amazon 3rd party sellers. Return Reason Fault 1 Other reason Customer 2 Accidental order Customer 3 Better price available Customer 4 No reason given Customer 5 Incompatible or not useful for intended purpose Customer 6 Damaged due to poor packaging Seller 7 Arrived too late Seller 8 Missing parts or accessories Seller 9 Damaged during shipping Seller 10 ...