The back-track online portal specially designed to manage online customer return value recovery and is your resource to keep track of all things Back-Track.
The back-track home screen is where you see all your data in one place. The home screen is where you also start new tickets and give us advance notice of product coming in for repair.
There are 3 reasons to start a new ticket:
Once we receive the returned product. You can watch the ticket progress on your dashboard and see the ticket details inside the ticket detail page. See photos taken during inspection and testing. See the ticket worksheet where we identify the product condition, testing results and identify any missing or damaged parts.
You can communicate with our techs and send them photos anytime on the ticket detail page. You will also see any communications and photos they send to you in this location.
All communications are saved and can be notified by email also.
Once your product has been reNEWED, reBUILT or rePAIRED, it's ready to be sent back to Amazon FBA warehouses. Simply start a new ticket and attach the necessary product bar code labels and shipping labels. (We can help with this step if needed).
Simply send us your contact information and our friendly staff will tell you more details about pricing, products and how to get started. NO FEE TO START!