How it Works

  1. It’s FREE to begin and only takes 5 minutes to setup.  Click here to get started.
  2. Ship your customer returns or liquidation stock to Back-Track
    • From Amazon, eBay, Walmart, Website, Customer Direct or your 3PL.
  3. Our trained techs deeply inspect each package taking photos, grading the condition and counting accessories.
  4. You can see the photos, item grade and other tech notes in our secure, real-time online dashboard.  It’s a one-of-a-kind!
  5. Depending on your wishes (business rules), we’ll reBOX, reNEW, reLABEL, reBUILD or rePAIR your item.
  6. For final resolution, we can ship back to FBA, ship to a new customer directly, save the parts to use in the future or reSELL the item in Back-Track’s retail network.  100% Turnkey!

Our Fans LOVE the Back-Track Dashboard.  View photos, videos, tech reports and communicate directly with our techs about any item anytime.   It’s “Real Time” data at your fingertips and a DEEP VIEW into your customer returns.

  • Give techs instructions
  • Ask questions
  • Send the item or part to a new customer
  • Keep the product moving or watch us push it from start to reSELL
back-track how it works



Receive Customer Returns from FBA

Receive Customer Returns from Customer

reLABEL

reBOX

reBUILD

rePAIR

Photos/Video Documentation

Online Dashboard

Send Back to FBA

Send to a New Customer

Send Replacement Parts to Customers

reSELL in Off Channels



Brandon & Nestor on
Your Profit reCOVERY Team!

Your secret  weapon


Back-Track


3PL Warehouses




Amazon





Why Choose Back-Track?

Back-Track understands the URGENT NEED for value recovery and is one of the first companies to focus on solving this problem for online sellers.  Back-Track co-founders (Brandon & Nestor) have a long history (over 21 years each) of online selling and electronics repair respectfully. This is in our DNA and we love what we do!  You want people handling your product as if it was their own product.

Team Back-Track has spent over a year fine-tuning, building special technology and developing a smooth process designed specifically for online sellers, Amazon customer returns and eBay returns.

Back-Track is located in Lincoln, Nebraska grounded with the traditional Midwestern values you always hear about.  Our central location also allows for quick and lowest average cost shipping to and from Amazon FBA warehouses.

No more shipping customer returns back to the factory in China.  No more long delays.  No more customs fees or expensive freight bills.

Shipping Back to Amazon FBA

  1. Once your product is refurbished by Back-Track, it’s “Ready to Ship”.
  2. Simply create inbound shipments using the Amazon Seller Central system with Back-Track as your shipping point.
  3. Send Back-Track product FNSKU labels and UPS shipping labels.
  4. We prepare your shipment affixing the new FNSKU label and packing the product as instructed by Amazon.  Out the door it goes.
  5. You’ll get confirmation the shipment is complete and photos showing exact items being shipped out.  

Back-Track Online Portal

We’re LASER FOCUSED on offering online sellers a simple and easy way to track each item sent for processing.  Because there are a lot of moving pieces and parts, this can be challenging.  We’ve designed a secure online portal where you communicate with Back-Track techs and can watch progress on every item being processed.  You’ll see photos and video of our progress and shipments.

We track serial numbers on every unit if your item has a serial number.  This is important to track and verify future returns and if the customer “swapped out the unit” before returning it for a refund.  Yes, this happens sometimes and our serial number tracking tells us exactly when it happens.

To learn more details about our customer return online portal, go here.

Lets Get Started!

Give us a few details in 2 minutes or less and we’ll give you a quick quote….no charge!