Customer Return Story – The Big Spender (or not)

When you work on commission, there are good days and there are bad days, but you never forget the big spenders.

Working in a Southern California jewelry store we see our fair share of big spenders and special occasion gifts, but this day was exceptional.

A customer came in, a well put together older woman who was on a mission. She came into the store like a whirlwind and bought rings, necklaces, and bracelets. She was having a great day, and thinking of the huge commission I was going to receive made me have a great day too!

As we helped this friendly lady ring up her purchases she chatted us up about each item and why she wanted to buy them. She was seriously dedicated to the brand and it sure showed! At the end of the transaction she had ran up just under $37,000. Obviously, I was floored, and my manager was ecstatic. He even helped carry all the items to her car, something we typically don’t do for security reasons.

Well, I’m sure glad I was always taught not to count my eggs before they hatch. While all my co-workers were out spending that commission money I was picking up an extra shift, which means I was there when the poor lady walked back into the store, adult daughter on each side of her, and explained that she had a serious shopping addiction and was here to return all of the items she purchased the day before.

After 45 minutes of returns and credit card reimbursement I sent the three ladies on their way. Needless to say, my co-workers were not happy!