Amazon Warehouse Deals
What are Amazon Warehouse Deals? Amazon Warehouse Deals is a program to offer deals on Amazon customer returns, slightly damaged products, used, open box or lost but now found inventory.  These items do not meet Amazon’s requirements to sell as new so they sell at a discount under the Amazon Warehouse Deals seller account. Amazon performs a 20-point quality inspection process before listing the product on Amazon Warehouse Deals.  These items are Prime-eligible for Amazon Prime members and include their standard 30 day customer return policy. Where do Amazon Warehouse Deals Come From? When an Amazon seller sells an item on Amazon using Amazon FBA and the customer returns the item back to Amazon, the item goes through a customer return inspection process by the FBA warehouse employees.  If the item is determined to qualify, the item will be re-purchased by Amazon from the Amazon seller and sold on the Amazon marketplace under the Amazon Warehouse Deals seller account.  The seller will find the details of this transaction in their “reimbursement” report. Amazon Warehouse Deals products come from the following situations: Amazon customer returns inside a FBA warehouse Lost products inside a FBA warehouse Damaged products inside a FBA warehouse ...
Amazon Renewed Program
What is Amazon Renewed? Amazon Renewed is a program where approved vendors can sell refurbished or like new condition products at a deeper discount on the Amazon marketplace. The Renewed product is professionally inspected, tested, cleaned and repackaged for resale.  Amazon requires the Renewed product to come with a 90 day warranty. Product Categories Available for Amazon Renewed Amazon currently allows the following product categories to participate in the Amazon Renewed program. Laptops and Computers Headphones and Audio Home Appliances Smartphones Television Sets Kitchen Appliances Tablets Office Equipment Automotive Parts Cameras Home and Industrial Tools Outdoor and Sports Video Game Consoles Watches Musical Instruments Back-Track reNEWs your customer returns Why Sell on Amazon Renewed? Amazon provides the following reasons to join the Amazon Renew program: It’s an Exclusive Program – Sellers must meet the quality rules and provide a constant supply of renewed products. Large Customer Base – Amazon is leveraging their large customer base of loyal customers. Trusted eCommerce Platform – Amazon’s platform and large distribution network offers a greater reach than other alternatives. Grow your Refurbishing Business – Selling refurbished products on Amazon is one way to grow your overall sales. What is Difference Between Refurbished and Renewed? ...
Customer Return Story – Bargain Bin
Bargain hunters are everywhere. If it’s not about internet discounts, free shipping, or coupons, they don’t want to hear about it. So, as you can imagine, we have more than a few regulars that come into our “Discount Warehouse”. This happens to be fresh in my mind because it happened last weekend! We sell a lot of items that have been previously returned to other stores. Sometimes they are missing hardware, sometimes the packaging is damaged, but typically the item is in great shape, so you can imagine my surprise to see a huge lot of wireless headphones come in. I quickly snatched up two pairs for myself and brought them into the back to away the end of shift. During lunch I was inspecting the headphones, looking for dents, scratches, or other minor defects, but they were in great shape. Well, I should say, the headphones were in great shape, the hard plastic packaging, not so much. I could tell that someone had taken to the first package pretty aggressively. It was all marked up with slices and punctures. The second package was even worse yet! There were brown bubbles on the packaging and it was warped on two ...
Customer Return Story – A time for Giving
This was one of the most disturbing displays of “adulting” I have ever seen. I was barely 16, working at a small nursery selling Christmas trees. It wasn’t the best job in the world, but it was easy money and I got to be outside most of the time. Perfect for a hiker and nature enthusiast like me. The Christmas rush had just ended, and we were preparing the store for our “New Year New Sales” special. We packed away the Christmas merchandise and whatever discount holiday items didn’t sell, and set up new displays for the next promotion. I remember clearly, it was January 5th and this poor lady came slamming into the store, dragging behind her the most pitiful looking Christmas tree since Charlie Brown and his friends celebrated. She had two small boys on the tail end of the tree, helping push the once mighty decoration thought the double doors and onto the sales floor where she plopped the tree down and proclaimed, “Now it’s your problem!”. Apparently, the nice lady had purchased this tree two weeks before the Christmas holiday and it was “very much alive” at that time, but since then it has met its ...
Customer Return Story – Prom Stinks
Prom season was always the worst! It was worse than the Christmas rush, it was worse than spring wedding season, and it was even worse than Black Friday! Working in a boutique bridal and dress shop we deal with bridezillas and difficult customers all the time, but nothing like what we saw during prom season 2004. It must have been a plan, or something premeditated, because it happened too many times to be a coincidence. After selling various dresses, renting tuxes, and even selling flowers at the front of the store, prom season was off to a great start. It wasn’t until the day after prom that we were blindsided by a huge swell of dress returns. Shortly after we opened for the day we had three girls come in and try to return their dresses. Now, our policy is pretty lenient, and we’ll gladly refund a worn dress for store credit. This however, was not the case. I’m not sure what happened the night before, but shortly after the girls walked into the store with the merchandise they wanted to return a wave hit us. It was the kind of toxic sewage smell can linger for hours. Not only ...
Customer Return Story – The Big Spender (or not)
When you work on commission, there are good days and there are bad days, but you never forget the big spenders. Working in a Southern California jewelry store we see our fair share of big spenders and special occasion gifts, but this day was exceptional. A customer came in, a well put together older woman who was on a mission. She came into the store like a whirlwind and bought rings, necklaces, and bracelets. She was having a great day, and thinking of the huge commission I was going to receive made me have a great day too! As we helped this friendly lady ring up her purchases she chatted us up about each item and why she wanted to buy them. She was seriously dedicated to the brand and it sure showed! At the end of the transaction she had ran up just under $37,000. Obviously, I was floored, and my manager was ecstatic. He even helped carry all the items to her car, something we typically don’t do for security reasons. Well, I’m sure glad I was always taught not to count my eggs before they hatch. While all my co-workers were out spending that commission money I ...
Customer Return Story – The Oozing Crotch
Early on in my job hunting I was fortunate enough to find employment at a fairly well known department store that specializes in clothing for women. Anybody that has spent any real time working with customers can tell you that things can get pretty sketchy, and you can never really anticipate what the customer is going to do next. Most of the time, a transaction can go pretty smoothly and everyone can come out a winner, but occasionally, things just take a turn for the worse. Take this one time, we had a young woman come in and try to return a pair of blue jeans that she had previously purchased. Not the biggest hassle in the world, we do stuff like that all the time, but this case turned particularly difficult. First ,there was no receipt, no clothing tags were left on the items, and worst of all, there was a putrid and oozing stain in the crotch of the jeans! Actually, I should clarify, there were a lot of different colored stains, but only one of them was oozing! As I looked at the jeans trying to figure out what I was going to do, since they clearly ...
Customer Return Story – Potty Break
Typically we don’t see a whole lot of returns when it comes to camping and recreational equipment. I worked, actually still do, at one of those huge camping supply stores.  Think stuffed bears, rows of guns, and over-priced exotic meats. So, this one time we had a guy come back from his camping trip pretty upset. I’m not sure if he even went home first, or just came right back to the store, but boy was he upset! Apparently, during some night time adult shenanigans the young man had an unfortunate run in with a camp toilet he purchased. Now, let’s be clear, this isn’t a sophisticated piece of machinery. It’s basically a bumper dumper! They’re not stable, at all, and are pretty much just a heave duty plastic bag stretched out over an aluminum frame, but not exactly difficult to use. Apparently this camping aficionado put the thing together in the dark and it lacked the structural integrity to hold him upright while “dropping a grumpy”. Apparently it was a pretty emotional scene when he was bottom first thought the aluminum base and into the now used plastic holding bag. Unfortunately for us, the customer decided that packing it all ...