Amazon Customer Return Reason Codes

Amazon has over 70 customer return reason codes to help Amazon customer service personnel determine who will pay the return shipping label cost for seller fulfilled orders.  This process is mostly automated and determined automatically during the return request process by the customer.

If the return reason chosen is the customer fault, the customer will most likely pay the return shipping cost.  If the return reason code is Seller, the seller will most likely pay the return shipping cost.

Over time, customers have learned if they select certain return reasons they will get a free return label even if the reason selected is not the actual reason they wish to return the item.

This "Gaming" of Amazon's automated customer return system has encouraged abuse of the system at the seller's expense and why customer returns is one of the biggest complaints for Amazon 3rd party sellers.

Return Reason Fault
1 Other reason Customer
2 Accidental order Customer
3 Better price available Customer
4 No reason given Customer
5 Incompatible or not useful for intended purpose Customer
6 Damaged due to poor packaging Seller
7 Arrived too late Seller
8 Missing parts or accessories Seller
9 Damaged during shipping Seller
10 Different from what was ordered Seller
11 Defective/Does not work properly Seller
12 Arrived in addition to what was ordered Seller
13 I don't want it anymore Customer
14 Defect emerged after use Seller
15 Unauthorized purchase Seller
16 I haven't received this item yet Seller
17 Item was defective Seller
18 Item description was inaccurate Seller
19 Not satisfied with the quality Seller
20 Fabric not as expected Seller
21 No longer needed/wanted Customer
22 Item is too large Customer
23 Item is too small Customer
24 Item is too long Customer
25 Item is too short Customer
26 Arrived too late Seller
27 Other reason Customer
28 Wrong item sent Seller
29 Better price is available Customer
30 Product is not fully compatible with my existing system Seller
31 Part is missing Seller
32 Damaged upon arrival Seller
33 Arrived in addition to what was ordered Seller
34 Item is too small Customer
35 Item is too large Customer
36 Ordered wrong style/size/color Customer
37 Different from website description Seller
38 Didn't like fabric Customer
39 Did not like the color Customer
40 Wrong size: too small/short Customer
41 Wrong size: too large/long Customer
42 Dead battery/does not work Seller
43 Missing paperwork/manual/warranty Seller
44 Broken or malfunctioning clasp Seller
45 Missing or loose stone Seller
46 Missing promised certification Seller
47 Tarnished/unacceptable condition Seller
48 Activation failure Seller
49 Poor service coverage Seller
50 Service package not as needed Seller
51 Number porting issues Seller
52 Not compatible with my phone Customer
53 Not compatible with my service Customer
54 Rebate eligibility issue Seller
55 Carrier bill not as expected Seller
56 Current carrier switching cost (termination fee) Customer
57 Item is the wrong color Customer
58 Shoe is a half size too large Customer
59 Shoe is a half size too small Customer
60 Shoe is a full size too large Customer
61 Shoe is a full size too small Customer
62 Shoe is too wide Customer
63 Shoe is too narrow Customer
64 Boot shaft does not fit Customer
65 Shoe arch does not fit Customer
66 Item is of the wrong material Seller
67 Shoe is uncomfortable Customer
68 Part not compatible with existing system Seller
69 Excessive installation/Did not install Seller
70 Recycle old item Seller
71 Product or Manual is not in Italian Customer
72 Product or Manual is not in Spanish Customer

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